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Forum Discussion
"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
Hi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
Ben
Yes, did all that. Uploading files via the website use massive amounts of memory usage within the browser causing it to crash. It's almost like you've implemented something to prevent us from doing this. Please look at your code and fix it.
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
Ben
Thank you so much for fixing this, it worked for me last night. Appreciate the follow up.
Hi Ben
Just tried it and file was uploaded successfully.
Many thanks to you and your engineering team.
Best regards
Ced
seems fixed here too as of last night. There's a xx mb of yy mb progress bar while file is uploading and Task Manager is reporting normal usage (about 300mb of RAM) while uploading a file in Chrome vs the 8GB of RAM usage previously.
I've been having this issue all week and also tried everything that other community members tried. My internet is super fast and working fine. I've been sitting in front of my computer attempting to upload videos for hours now. Very frustrating.
- Megan
Dropbox Staff
Hey LPSparky, sorry to hear about that!
Have you cleared your browser's cache?
If I were you, I'd also try another browser or an incognito window with no plugins or extensions running. If the issue persists, let me know!
Waiting for your response!
I have read all of the messages here, having the same issue, tried every suggestion made and it's the same. If you read through all 5 pages you can kind of figure out that is really is an issue with Dropbox and that it is a consistent problem with the same not really working suggestions. I think for $400 you should be able to upload which is all that you are actually paying to do. If the site's only purpose is to upload, and you can't upload, then I would think more would be done about it rather than the same 3 or 4 suggestions given over and over. I think using another uploading company is really the best solution being that this issue is not really being addressed properly and being resolved once for all.
