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Forum Discussion

toniarregui's avatar
toniarregui
Explorer | Level 3
3 years ago

20 GB not showing on my Dropbox account

I got extra 20GB space from N26 Bank. I can see them on my settings. Yet Dropbox does not see them as storage space to be synchronized, it only counts the 3,88 GB that I got long ago by telling frien...
Promotions
Storage space
  • Mark's avatar
    Mark
    3 years ago

    What does www.dropbox.com/account/plan show? 

     

    Please also remember that the N26 promo space is limited to 12 months, so, it may have expired now. 

toniarregui's avatar
toniarregui
Explorer | Level 3
Oh, thank you, Mark. Very conveniently, they took care that I wouldn’t notice that the promotion was not permanent. They do not give much for free… 🙄
dwhamilton's avatar
dwhamilton
Explorer | Level 3
2 years ago

I recently found out that a person could have 2 DropBox accounts. Since I volunteer for a group of retired principals, I thought that it would be a good idea to have one separate from my personal account. When I did this, (removed per the Community's Guidelines), the new account (hotmail) had all of my personal files in it. Not only that, but while I previously had 7.5 GB of storage in my personal account (through referrals), both accounts now show only 2Gb each. I would appreciate it if the 7.5 could be restored even if I need to lose one of the accounts. If I do lose the second (hotmail) account, do I need to back up all of these files first onto a hard drive?

 
Thank you for your help.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dwhamilton, sorry to hear about this.

     

    Can you please send us a screenshot of the plan tab of both of your accounts?

     

    This will help us assist further. 

    • dwhamilton's avatar
      dwhamilton
      Explorer | Level 3
      11 months ago

      The hotmail account now show 0 folders. This is good ... what it should be. I think it was waiting for me to verify the account ... for a long time since I rarely use the hotmail account. So that is cleared up, I think.

       

      The gmail account shows "using 7.7 of 7.75 GB" in one part (see attached screenshots) and "using 7.7 of 2.000 GB" in another.

       

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