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J Senthil Kannan's avatar
J Senthil Kannan
New member | Level 1
9 days ago

A referral I sent was marked as ineligible

I referred my cousin to the drop box and he tried logged in to his new HP laptop in my home network and uploaded documents too , however dropbox has mentioned that my referral storage is in eligible....
Referrals
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey J Senthil Kannan, thanks for reaching out to the Dropbox Community today.

This has probably happened because they were connected to the same network as you; can they connect to a different network, so you can try again?

Let me know how it goes.

  • J Senthil Kannan's avatar
    J Senthil Kannan
    New member | Level 1
    7 days ago

    Hi Hannah,  I tried connecting through different network but still the same issue exists, the referral space is not allocated yet.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      Thanks for trying, J Senthil Kannan.

      Can we send you an email, in that case, so we can take a look into what might be going on?

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