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ElaineD's avatar
ElaineD
New member | Level 2
2 years ago

A team says they're running out of quota when they upload to my account

Plenty of space but Dropbox keeps telling my team that THEY'VE run out of space when they try and upload files to my Dropbox. What is going on? 

Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    If you intend to have a large shared folder, between different Dropbox accounts, then you need a plan on each account that can accommodate the folder if the Basic plan isn't enough. Usually the normal Dropbox Plus plan is enough for most users. 

     

    You can have users directly upload to your account, without it affecting the quota on their account using file requests. 

     

    It is also possible to earn free quota using referrals, so it isn't necessary to upgrade your account if need be.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ElaineD, thanks for bringing this to our attention.

     

    Could you clarify the message they're getting when attempting to upload files to your Dropbox account?

     

    Any other info or screenshots would be helpful!

    • ElaineD's avatar
      ElaineD
      New member | Level 2
      2 years ago

      This is the message the team gets.
      I have used 1.3 GB of my 2GB plan but that doesn't make sense as I deleted masses of files the other day.


       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        Hi ElaineD 

         

        Shared folders use up the folders of everybody in it, so, you may have space, but they may not. 

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