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Forum Discussion

cgi_ltd's avatar
cgi_ltd
Collaborator | Level 10
2 years ago

Advanved Storage Account / Usage shown is not correct.

So our company has an Advanved account. We went from having 50TB free to suddenly being 50TB OVER our allocated quota, which means our storage went up 100TB over night. When I run the storage report a...
dropbox business
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi cgi_ltd, I was able to check the convo history of your message, and it seems things have improved about this already, right? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi karen46, welcome to our Community! 

 

Can you try to run an activity report to see a breakdown of your team's storage and each member's  quota usage?

Here is a very helpful article as well in case you would like steps on how to process this.

Can you give this one a go, and let me know more? Thanks!  

karen46's avatar
karen46
Explorer | Level 3
2 years ago

Hi Megan,

It looks like 2 folders we have shared have been reshared with other people as the files look at have been accessed in other countries. Would this be the reason our storage is showing 60% full even though we are currently only using 20%

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi karen46, when you say that these folders have been re-shared with other people, do you mean people from within your Team?

     

    Do you see any members having enabled Backup, by any chance? It'd also help to have a look at this with our Support team, since they can have more visibility on their end. 

     

    Have you tried a different browser in order to contact them, just in case this is a browser-related issue? 

    • karen46's avatar
      karen46
      Explorer | Level 3
      2 years ago

      I am the only member and I shared 2 folders with a client. Could they then share that folder without my knowledge which would then take up room on my storage? I can't understand where this 2.2TB is coming from otherwise.

      I have tried different browsers and the online chat just doesn't work. Surely there is a way on dropbox to see who is sharing this 2.2tb??

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi karen46, no that couldn't be it. 

         

        Since the folder already exists in your account, it wouldn't matter if they share it with more people. As for our chat support, it's indeed odd. 

         

        I checked with the team, and there was a small percentage of users not able to chat, so apologies for that. Provided it's not working again today, let me know so I can send you an email, and inform our team. Thanks!

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