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Forum Discussion

lampis's avatar
lampis
Explorer | Level 4
3 years ago

All files deleted but dropbox still full

Hello,

 

I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does anyone know how to solve this? Anyone from the support team maybe?

Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi lampis, thanks for bringing this to our attention.

     

    Is it possible that you have enabled any backups on your account?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi lampis, thanks for bringing this to our attention.

     

    Is it possible that you have enabled any backups on your account?

     

    This will help me to assist further!

    • lampis's avatar
      lampis
      Explorer | Level 4
      3 years ago

      Hi Jay,

       

      Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!

       

      Lampis

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.

         

        Enjoy your week!

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