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Sue-PSC's avatar
Sue-PSC
Explorer | Level 4
2 years ago
Solved

Also Lost Earned Space - Please help?

Our agency has been successfully using Dropbox for about 11 years. Over that time, we'd added several clients, resulting in "earned storage space".  A couple months ago I suddenly lost all of that ex...
Error Messages
Quota
Referrals
Storage space
  • Jay's avatar
    Jay
    2 years ago

    If the quota hasn't freed up, then it sounds like it hasn't been deleted fully from the site, could you check again to see if it's still visible on the backup page and try deleting it again?

Sue-PSC's avatar
Sue-PSC
Explorer | Level 4
2 years ago

Jay, after turning off the backup (was a passport backup), I then clicked the Delete (passport) backup.  It no longer shows up on my Backup page, but I still have the same storage error message. Is there an amount of time for this to clear itself up and restore my account?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

If the quota hasn't freed up, then it sounds like it hasn't been deleted fully from the site, could you check again to see if it's still visible on the backup page and try deleting it again?

  • Sue-PSC's avatar
    Sue-PSC
    Explorer | Level 4
    2 years ago

    Ooh, thank you! It did show an error in deleting it. I was able to delete it this time and everything looks right with the world again! Jay, many thanks for your patience and assistance.  I'm thrilled with being able to continue using Dropbox!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, glad to have helped out.

     

    Enjoy the rest of your week!

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