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JRAP's avatar
JRAP
New member | Level 2
2 years ago
Solved

Annoying Persisting Problem with Available Space

I am currently having a 7,25 GB storage. Even though I emptied everything in dropbox, including permanently deleting shared folders and files, Drobox indicates that I am still using 4,3 GB for regula...
Quota
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Hey JRAP, thanks for reaching out to the Dropbox Community.

     

    Is it possible that you still have some files in your main Dropbox, that might be taking up your space?

     

    Have you used the steps in this article, to view the size of your files and calculate the size of your folders, to see what might be the culprit?

     

    Or do you perhaps have any backed up files here? These would take up your space as well.

     

    Let me know what you find.

JRAP's avatar
JRAP
New member | Level 2
2 years ago

Thanks for your input, Hannah.

 

You are right; the culprit was an unintended backup. I managed to get all my available space back after erasing the backup.

 

Again, thank you so much for helping!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Happy to help and to hear that the issue was resolved, JRAP!

 

If you need anything else, please let us know.

 

Have a great day!

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