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Forum Discussion

Julie smd's avatar
Julie smd
New member | Level 2
12 months ago

Can't access my Dropbox account to delete the backup that takes up space from it

Dropbox tried to backup my computer to a free account.  Needless to say I ran out of space.  I found and changed the option to backup.  I got a message about deleting my files.  It would have been fine to delete the backup but did not want to delete my shared files on Dropbox so I stopped.  Now can not even open my Dropbox account.  When I click open I get a spinning wheel that goes away but no Dropbox.  

 

1) need to get back into my account

2) need to delete the backup files

 

 Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Julie smd

     

    As a first step, can you please send me a full screenshot of what you see exactly, when trying to access your Dropbox account?

     

    That’ll help me further assist.

  • Julie smd's avatar
    Julie smd
    New member | Level 2

    I found the option to stop Dropbox from backing up my computer.  I was asked if I wanted to delete the files.  I was not sure if that meant just the backup files or all shared files as well so I stopped.  Now can not longer even get Dropbox to open.

  • Julie smd's avatar
    Julie smd
    New member | Level 2

    I am jumping in.  My backup is now off.  However, now I cannot even get my account to open to delete unneeded backup.  Just want to access my very limited normal shared files.  Help