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Forum Discussion

dmera's avatar
dmera
New member | Level 2
3 months ago

Can't free up space in my drop box account

Hello!    I have a free Dropbox account, and I recently ran out of space. I have manually moved all of my files out of Dropbox on my Mac, but that didn't do anything, so I logged into Dropbox and r...
Storage space
cqi's avatar
cqi
New member | Level 2
2 months ago

I have been working with "support" for over 3 weeks. I want to delete the files (and remove my access) to gain more space. In doing so I still cannot add new files as it is telling me "not enough storage". I have deleted more than enough to add the small folder I am trying to. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey cqi, thanks for reaching out to us and sorry to see you're having trouble.

     

    If you check your space usage in your account settings, what do you see?

About Storage Space

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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