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Forum Discussion
Dropbox app fills up entirely the local iPhone storage
Hello,
I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account.
On her iPhone, Dropbox i...
Hello Hannah
>> Can you send us a screenshot from your settings, showing this behavior?
see attached pictures above showing the Dropbox app settings on the iPhone
Have you also tried clearing up the cache/offloading the app from the device's settings?
>> If you mean, click on the gear icon in the Dropbox IOS app + Clear cache -> Yes, I have done it
And if you completely remove the Dropbox app, does the issue go away?
>> Yes, I came to the conclusion that the Dropbox is the one filling the phone local storage. So when I remove it + restart the phone, the problem is gone (I get back the storage earlier used by the Dropbox app) but I have no Dropbox solution then...
By the way I noticed the same problem on another iPhone we have (iPhone 8+ with IOS 16.0.2 + latest Dropbox client)
Thanks
- Hannah
Dropbox Staff
Thanks for the screenshots, Vince!
Can you also please go to the phone's Settings > General > iPhone storage > Dropbox and send us a screenshot of what you see there?
Hello Hannah
This picture shows the status before I install or configure the Dropbox client on the Iphone (6.7G of free space):
These 2 pictures show where I end up after running Dropbox sync for a few minutes:
Dropbox takes more or less all the space left and stops its sync complaining about lack of space...
