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Forum Discussion
Vincehood
3 years agoExplorer | Level 4
Dropbox app fills up entirely the local iPhone storage
Hello,
I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account.
On her iPhone, Dropbox i...
Walter
15 days agoDropbox Staff
Hey Alain123 - sorry to hear you're having issues with this.
Can you please let us know your device's OS version and the version of the Dropbox mobile app that's installed there as well?
A screenshot of where you're spotting the storage space discrepancy would also help!
Alain123
15 days agoNew member | Level 2
iPhone 15 pro IOS 17.6.1
DB app 406.2.2 (Space used "zero ko" says the Parameters )
iPhone Settings/General/iPhone Storage/Dropbox/Data and documents 4.33 Go
- Jo56787 days agoNew member | Level 1
I have the same issue - Iphone 15 and my phone is now unusable as dropbox has filled the phone memory and not functioned as a cloud based back up.
- Roga417 days agoDropbox Staff
Hi Jo5678,
May I know if you enabled the Camera Uploads so the photos/videos are automatically copied on the Dropbox cloud? If the answer is yes, by default, your photos will be uploaded to a folder in your Dropbox account named Camera Uploads. You can’t change this; however, you can move your photos to a different folder in your Dropbox account after they’ve been uploaded. Once they are transferred to another folder, you may now delete the files (photos/videos) stored in your phone's photo library because the backup feature for mobile does not automatically make your photos/videos as available online only. The purpose of this is that whatever happens to your phone such as being lost/stolen, or someone messed up your photos/videos like deleted them, this will not affect what's already copied on the cloud. So if you want to use Dropbox space to free up mobile space, you need to manually delete the files in your photo gallery to make room of new ones. And don't forget to transfer the copies on another folder so that only the new copies will show in the default "camera uploads " folder by then. Hope this helps. https://help.dropbox.com/create-upload/camera-uploads-overview
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