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Forum Discussion
Dropbox data space on Android
Hi everybody, Dropbox app is actually taking 3gb on my phone (Samsung S7). In dropbox online guide they suggest to free space deleting cache memory, but on my phone dropbox cache memory is only 32 m...
Hi Lusil and tks for your answer.
I'm not running out of dropbox space. I'm running out of device space, but the problem is that I have not made available offline any file!
If I select one ore more of those files in dropbox app, in the menu I can choose to moka them available offline so it seems like the app thinks they are not on the device but they are and if I delete them, they will be removed also from the cloud. Reinstalling the mobile app maybe will temporally solve the problem, but I will lose all my settings and in few weeks the problem will appear again...
I'm not running out of dropbox space. I'm running out of device space, but the problem is that I have not made available offline any file!
If I select one ore more of those files in dropbox app, in the menu I can choose to moka them available offline so it seems like the app thinks they are not on the device but they are and if I delete them, they will be removed also from the cloud. Reinstalling the mobile app maybe will temporally solve the problem, but I will lose all my settings and in few weeks the problem will appear again...
There is an additional "Clear cache" option at the bottom of the settings menu in the Dropbox app itself - hitting this option massively reduced the size of "Data" in the android settings for the app on my phone
- This is the solution.
Dropbox stores previously downloaded files in a "scratch" folder in the main storage. When you remove all offline files in the app, these files remain. If you clear the app cache via your android settings, these files will remain. The only way to clear those additional temp files is by going to the clear cache option within the Dropbox settings within the app itself.This does appear to be the best solution, thank you Dwayne.
NOTE: The trick is to recognize the Clear Cache selection is in the DROPBOX app and not the Android Settings.
It seems to take a few moments (30 secs?) for it to complete the clearing during which my tablet was not too responsive.
