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Forum Discussion

brett11's avatar
brett11
Helpful | Level 5
2 years ago

Dropbox Email Notice

Hi I got an email stating you're almost out of room and stating I only have the basic 2GB of storage but my account settings states otherwise showing my account has 9.5GB of storage?

Why have I received this email stating that almost out of space when I am not near my 9.5GB of storage but I do have over 2GB of files in storage so dropbox is pushing me or offering me upgrades when I don't need it.

Is this just scare mongering by Dropbox or just forceful marketing or a technical issue?

Storage space
  • Rich's avatar
    Rich
    2 years ago
    brett11 wrote:

    Is this just scare mongering by Dropbox or just forceful marketing or a technical issue?

    Likely just a false positive, or they're basing it on a percentage of free space. If you're not full, just delete it.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    brett11 wrote:

    Is this just scare mongering by Dropbox or just forceful marketing or a technical issue?

    Likely just a false positive, or they're basing it on a percentage of free space. If you're not full, just delete it.

    • Ivanna499's avatar
      Ivanna499
      Explorer | Level 4
      5 months ago

      Are you referring to deleting the emails, or the account? Just to clarify. As I  have gotten the same, 2 emails indicating I'm almost out of storage. Yet, I have only used 1.07 MG of 2 GB's. 

      • brett11's avatar
        brett11
        Helpful | Level 5
        5 months ago

        Hi Yes I'm referring the emails.

        It seems that anyone with a free account gets hounded to update their account to a paid subscription.

  • Ivanna499's avatar
    Ivanna499
    Explorer | Level 4
    5 months ago

    I've had the same issue too, 2 emails so far stating I am out of space, yet, I've only used 1.07 MG of my 2GB storage. I dislike that I am unable to contact a real person and not a bot. As those emails, they are marked  "don't reply." Again, like you, I feel like I'm being pressured to buy a larger storage. 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      5 months ago
      Ivanna499 wrote:

      2 emails so far stating I am out of space, yet, I've only used 1.07 MG of my 2GB storage.

      Have you checked your actual usage on your Plan page? Do you have anything listed on your Backups page?

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