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Forum Discussion
Dropbox is empty but the system is saying it is full.
I have been getting lots of emails from Dropbox telling me to upgrade as I am apparently using 105% of my space when in fact my Dropbox is empty!
I have a basic account but i have 16.75GB of space....
I should add that I know it sounds a bit strange when I say I only had 10Gb of files in my Dropbox and I had used nearly all of my 16.75GB but it was Dropbox that was telling me I had used nearly all of my space and although I found it a bit strange I thought if I delete my 10GB of files that should cure the problem.
But it seems to have made the situation worse and now there are all deleted and my Dropbox is apparently empty the system now says I am using 17.57GB of space which is 105% of my space allocated. So even stranger!
Any help with this would be very much appreciated thanks
- Nancy
Dropbox Staff
Hi Nancy,
Thank you for replying, here is the screen shots you requested.
Jack
- Jay
Hi johnbryce, it seems you have a Dropbox Backup running, which is taking up all the quota on your account, and possibly more files which have yet to sync.
If you'd like to disable it, which would free up the quota on your account, you can follow these steps.
Keep me updated with any progress!
