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Aladons's avatar
Aladons
New member | Level 2
2 years ago
Solved

Dropbox is full and has stopped syncing

I have only some folders and files that are all 14MB but I'm getting this error message:  Review asap: your Dropbox is full and has stopped syncing. Upgrade for up to 3 TB (3000 GB) of space. How c...
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi Aladons, thanks for bringing this to our attention.

     

    Could you check this page to see if you've enabled the Dropbox Backup feature?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Aladons, thanks for bringing this to our attention.

 

Could you check this page to see if you've enabled the Dropbox Backup feature?

 

This will help me to assist further!

Aladons's avatar
Aladons
New member | Level 2
2 years ago

Hello Jay,

I reinstalled Dropbox desktop app and was able to stop synchronization and the my Dropbox now has 14.01 MB of 2 GB used.

Thank you very much for your kind assistance.

Kind regards,

 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, glad to hear you were able to resolve the issue! If you have any further queries in the future, feel free to message back.

     

    Enjoy the rest of your week!

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