We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
devonbox8
2 years agoExplorer | Level 3
Dropbox is full, but my storage is used by shared folders
Here's my issue. My dropbox is full, so I deleted a lot of old folders, but deleting them, even permanently, doesn't free up space because they are folders that were shared with me. So I'm really jus...
Mark
2 years agoSuper User II
Shared folders use your quota. So, you either need to upgrade OR leave the shares and no longer have access.
Note that deleted files don't use quota so permanently deleting wont change anything.
- devonbox82 years agoExplorer | Level 3So my only option is to upgrade? So I’m just paying for space I don’t need because Dropbox doesn’t allow me to actually free up space. That’s a bummer. Not using Dropbox anymore lol.
Thanks!- Rich2 years agoSuper User II
devonbox8 wrote:
So my only option is to upgrade?If you need access to the shared folders, yes. They exist in your account, so they take up space like any other file.
If you don't need edit access to the folders, ask the owner to send you a shared link instead. You'll be able to view the files without them taking space in your account.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!