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Forum Discussion
Dropbox is taking up 157GB of storage space on my Android S7
Under my Android Galaxy S7 Settings -> Storage -> Apps [Dropbox] -> Space Used -> Data field, Dropbox is using 158GB of Data. I do periodically take files offline for mapping out of cell phone range, however I make sure to unselect the use offline optoin for each file after I'm done with my offline mapping and connected back to the internet. This is a real problem because my Android table is quickly running out of storage space and Dropbox is main reason why. How do I clear this large of amount of data that Dropbox is storing on my mobile device?? I double checked that I didn't miss any files that were previously set for offline use in the Dropbox app, and it says 0. I've read tons of other posts that go back years from with this same issue. This is absolutely a high severity/high priority defect with Dropbox's app that needs to be fixed asap.
So without telling me to uninstall and reinstall the Dropbox app, how do I delete all this Dropbox data off my device so I can free up available storage space?? It's to the point that Dropbox is making it so I can't use my tablet because of this huge amount of Dropbox data that taking up a huge amount of space on my tablet. The clear cache sets the Cache to 0 B but doesn't affect the 158GB of Dropbox data. I scared to select the 'Clear Data' data option because I don't know if that deletes files in on Dropbox or not??
Dropbox..please stop ignoring this defect and fix it. It's been going on way too long and causes big problems for your users.
Thanks!
- Hannah
Dropbox Staff
Hey sonar1753, thanks for bringing this to our attention.
Have you tried following the steps in this article, to clear the app's cache?
The 'clear data' option won't delete files off your Dropbox, but it will wipe your login, so try the 'clear cache' option first.
Uninstalling and reinstalling the app should definitely help as well.
Let me know how it goes.
