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Forum Discussion
Dropbox says I'm over-capacity, but I only see a few files, and nothing in Backup. Where are they???
Well, the headline says it all. My account is for 2.0 G, DB says I'm at 3.7, but when I open my files, there are a mere handful, well under 1 G. Backup appears to be empty. So, whither my files?
Megan,
Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup.
Best, Treva
I keep getting messages that I was ovr capacity. I only had 1 file that was less than 1 GB. I deleted it and it still says that there is 1.23 GB of files. There is nothing stored. There are no shared files. No photos. Why is it saying that I have over a GB of files?
Megan
Dropbox Staff
Dropbox StaffHey kingfisherman, I hope you're doing well!
Have you checked your account's plan page, sharing tab or your Backup to see what they report?
If so, would you mind sending over a few screenshots in order for me to have a visual too? ssinberg I'd also to love to see some screenshots from your end to, just so I can guide you with a better sense of direction.
Keep me posted, and we'll take it from there!
Megan,
Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup.
Best, Treva
- Megan
Any time kingfisherman!
If you need something else, please let me know and I will be more than happy to help every step of the way.
