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b. k.'s avatar
b. k.
Explorer | Level 4
11 months ago
Solved

Dropbox says it's full, but where is the content?

Dropbox says that it is full. I have delete all files I donot need and a have some 500 Mb retained in an account of 5.25 G. Where are the other files?   I maybe missed the automatic upload of a...
Storage space
  • Hannah's avatar
    Hannah
    11 months ago

    Hey b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?

     

    Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi b. k., I hope you're doing well!

 

Have you checked your account's plan page here? Let me know what it reports there. 

 

Also, do you have any Backups enabled?

 

Let me know more! 

b. k.'s avatar
b. k.
Explorer | Level 4
11 months ago

As far as I know I have not enabled any backup in Dropbox. Single folders have served as backup folders.  Furthermore I have any account's plan as far as I know.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?

     

    Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.

    • b. k.'s avatar
      b. k.
      Explorer | Level 4
      11 months ago

      Finally I saw on the backup page the 5.6 Gb of the automatic backup which I never authorized. I removed it and the accound is working again, Thank you very much.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        We're glad to hear it's sorted now and thanks for keeping us in the loop too b. k. 

         

        See you around the Community and have a lovely weekend! 

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