We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

cristacrista's avatar
cristacrista
Helpful | Level 6
2 years ago

Dropbox saying full

I deleted Dropbox backup on my machine. It looked as if if I had plenty of storage on the online Dropbox so I quit the expensive program and went for the free. But a few weeks later, I got a message that I was near my quota.

I went in and deleted several folders of videos and photos, but it's not moving the needle on how much storage I'm using. What's up, Dropbox?

Storage space
  • cristacrista's avatar
    cristacrista
    2 years ago

    Hi Walter,

     

    I finally broke down and updated my plan. Thanks for your help!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there cristacrista, sorry to hear about this.

     

    Can you please let us know what exactly is reported in your plan tab in regards to your quota?

     

    Do you see any files or folders taking up space in your homepage or your backups page perhaps? 

     

    Let us know what you find!

    • cristacrista's avatar
      cristacrista
      Helpful | Level 6
      2 years ago

      Thanks for your reply!

      My plan page says I am using 139.9 GB of 2.27 GB, which makes no sense.

       

      On my homepage the bar is deep red, like it's so full it's going to explode. But on my plan page, the graphic looks like I am barely using anything.

       



      I can confirm that my laptop is not attached.


      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey cristacrista, sorry to jump in here.

         

        I would definitely suggest going to your "all files" page and following the steps here, to view the size of your files and calculate the size of your folders, to see if you can find which ones are taking up so much space.

         

        I hope this helps!

    • cristacrista's avatar
      cristacrista
      Helpful | Level 6
      2 years ago

      Hi Walter,

       

      I finally broke down and updated my plan. Thanks for your help!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!