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Harold W.3's avatar
Harold W.3
New member | Level 1
10 years ago

Dropbox Says It's "Out Of Space"

...but it's not! It says I'm only using 41.3% of 7.0 GB! Why is this happening and how can I fix it?
FAQ
Storage space
  • Rich's avatar
    Rich
    9 years ago

    Is this message in an email? If so it could be fake. Forward it to abuse@dropbox.com.

    If the message is coming from the Dropbox client or webpage, then you must be over your limit. You can see how much space you have and how much is in use on your Account page. Note that Basic accounts get 2GB to start, not 5GB.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago

If you log on and see 2gb you are logging in with a different account to the one your 1TB is stored on. You can prove that by logging in and going to the Dropbox home page from the app/client and it will have different data. 

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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