We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Eric120's avatar
Eric120
New member | Level 2
2 years ago

Dropbox shows I'm over-quota, even though I'm not

I have a basic plan with 8.3 GO.

I have a message that says that my Dropbox is full. However, when a check my folders on my computer, I am supposed to use 1,7 GO and all my files are synced. So, I don't have files on web version that are not on my computer.

 

So, my question is why is there a difference between my storage on my computer and on the web version?

Desktop
Error Messages
Storage space
Web
  • Rich's avatar
    Rich
    2 years ago
    Eric120 wrote:

    when a check my folders on my computer, I am supposed to use 1,7 GO and all my files are synced.

    Check your Backups page.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Eric120 wrote:

    when a check my folders on my computer, I am supposed to use 1,7 GO and all my files are synced.

    Check your Backups page.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!