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Forum Discussion

mattritzman's avatar
mattritzman
New member | Level 1
3 months ago

Dropbox storage reduced from 17 GB

As an early adopter and through referrals and other promotions, I had 17 GB of storage.  This morning I received a notification that I exceeded my 2GB storage allotment.   It looks like I may have mo...
Quota
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the screenshot mattritzman - could you also send us a full-screen screenshot of what you see in your referrals page, both in the "From referrals" and "Other ways you've earned" sections?

mattritzman's avatar
mattritzman
New member | Level 1
3 months ago

Here it is.

I know where this is going, and I understand that if I can't point to the bonus space earnings, I really don't have a leg to stand on when I claim to have more space than I currently have.

What I'm saying is that I was sticking within my allocation, and something triggered a reduction.  I'd like to know what that trigger was.  I also find it annoying that I wasn't given a heads up in advance.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the update and the screenshot, mattritzman.

    Can we actually send you an email, so we can take a look into this internally?

    • mattritzman's avatar
      mattritzman
      New member | Level 1
      3 months ago

      Sure.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks, mattritzman, I just emailed you, so I'll see you there.

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