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EHrl-789's avatar
EHrl-789
Explorer | Level 4
4 months ago

Dropbox wrongly says my Basic account is over the quota limit.

My Basic Account DID exceed the 2GB limit. I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space. I am STILL getting reminders that my Account is full. I have screenshots ...
Dropbox Basic
Error Messages
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

How long ago did you remove the space? If you are on a Teams account it can take a few hours. 

 

If not can you show what you see on the Backups page and also www.dropbox.com/plans 

  • EHrl-789's avatar
    EHrl-789
    Explorer | Level 4
    4 months ago

    Thanks so much, Mark, for speedy response.

    I removed a considerable amount of data on around 18 July '24!

    As I've said, I have screenshots which show my 'Home' page in Dropbox weirdly suggesting  it's full whilst my Subscription page in Dropbox confirms my 477MB new, much-reduced, total.

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 months ago

      Can you post screenshots? 

       

      What about www.dropbox.com/backups ?

       

      Also are you in any Shares? They stop syncing as soon as its over quota SO if somebody added a load of data to one of them it wouldnt sync to your account if it took you over the say 2gb but WOULD use up quota and stop syncing. 

      • EHrl-789's avatar
        EHrl-789
        Explorer | Level 4
        4 months ago

        Thanks again, Mark.

        My account has not become involved in any 'Shares' or Team work of any kind. 

        I do my sharing etc. on a different platform.

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