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EHrl-789's avatar
EHrl-789
Explorer | Level 4
4 months ago

Dropbox wrongly says my Basic account is over the quota limit.

My Basic Account DID exceed the 2GB limit. I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space. I am STILL getting reminders that my Account is full. I have screenshots ...
Dropbox Basic
Error Messages
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II

How long ago did you remove the space? If you are on a Teams account it can take a few hours. 

 

If not can you show what you see on the Backups page and also www.dropbox.com/plans 

EHrl-789's avatar
EHrl-789
Explorer | Level 4
4 months ago

Thanks so much, Mark, for speedy response.

I removed a considerable amount of data on around 18 July '24!

As I've said, I have screenshots which show my 'Home' page in Dropbox weirdly suggesting  it's full whilst my Subscription page in Dropbox confirms my 477MB new, much-reduced, total.

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Can you post screenshots? 

     

    What about www.dropbox.com/backups ?

     

    Also are you in any Shares? They stop syncing as soon as its over quota SO if somebody added a load of data to one of them it wouldnt sync to your account if it took you over the say 2gb but WOULD use up quota and stop syncing. 

    • EHrl-789's avatar
      EHrl-789
      Explorer | Level 4
      4 months ago

      Thanks again, Mark.

      My account has not become involved in any 'Shares' or Team work of any kind. 

      I do my sharing etc. on a different platform.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Awesome news KOIN!

         

        Yeah, it seems that your Backup was taking up a lot of your account's quota.

         

        If you need anything else, don't hesitate to let me know! 

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