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Forum Discussion
Dropbox wrongly says my Basic account is over the quota limit.
My Basic Account DID exceed the 2GB limit.
I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space.
I am STILL getting reminders that my Account is full.
I have screenshots ...
Thanks so much, Mark, for speedy response.
I removed a considerable amount of data on around 18 July '24!
As I've said, I have screenshots which show my 'Home' page in Dropbox weirdly suggesting it's full whilst my Subscription page in Dropbox confirms my 477MB new, much-reduced, total.
Mark
Super User II
Super User IICan you post screenshots?
What about www.dropbox.com/backups ?
Also are you in any Shares? They stop syncing as soon as its over quota SO if somebody added a load of data to one of them it wouldnt sync to your account if it took you over the say 2gb but WOULD use up quota and stop syncing.
Thanks again, Mark.
My account has not become involved in any 'Shares' or Team work of any kind.
I do my sharing etc. on a different platform.
- Megan
Dropbox Staff
Awesome news KOIN!
Yeah, it seems that your Backup was taking up a lot of your account's quota.
If you need anything else, don't hesitate to let me know!
Thank you for pointing me in the right direction !
- Nancy
Thanks so much, Nancy. Great to get some contact directly from Dropbox Support.
Am attaching just the screenshot you've asked fr, but I have some others if you still need them!
- Megan
Hey KOIN, let's jump right into this!
The first thing I'd like for us to check is your sharing tab to see the content you have there and your plan page as well.
Have you also checked your Backup tab to see if you have the feature enabled?
Let me know more!
Hi Megan, thnx for your swift reaction. Please see both pintscreens below :
