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Forum Discussion
earned storage space suddenly disappeared
I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus). That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my...
swassner wrote:
Has Dropbox rescinded it's original offer?
Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.
Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.
Nancy
Dropbox Staff
Dropbox StaffHi Marsie1, I’d be glad to look into this for you!
Is it possible that the extra space you’re missing from your Dropbox account was previously added via a promotion which has now expired?
In order to double check this, you can go here and scroll down the page a bit.
If you wish, you can also send me a screenshot of what you see there.
Keep me posted!
Is it possible that the extra space you’re missing from your Dropbox account was previously added via a promotion which has now expired?
In order to double check this, you can go here and scroll down the page a bit.
If you wish, you can also send me a screenshot of what you see there.
Keep me posted!
Dear Nancy,
thanks for your quick response. I had added my extra promotional space more than 8 years ago and it would be rather unlikely that it expires now after all this time. I also did not receive any warning (email notification) that I am running out of space.
After this "storage space exceeded" scare, I deleted a lot of files on dropbox. Unfortunately, I inadvertently removed files in a shared folder that I meant to keep and which are now permanently gone unless I pay for a "Rewind" ....
However, now my extra space shows up again (see screenshot):
The only explanation I have is that I may have exceeded the extra space limit while I was moving files from my laptop via a shared dropbox directory. This may have triggered the "space exceeded" dropbox pop-up. Strangely enough, that did not show the actual space, but indicated that I exceeded 2 Gb (the slider diagram in the Account Plan tab was red, and said "Using 3.1 GB of 2 GB"). I knew I had more than 2Gb and was naturally worried that the extra space had suddenly disappeared.
I am relieved my extra space is not gone after all. It's just a pity that this intermezzo caused me to lose shared files I meant to keep.
I am not sure if I should accept my explanation as a solution.
After all, the mixed-up earned space accounting from dropbox was part of the problem: Pop-up alarm that allotted space of 2Gb was full, while my actual space was 7.88 Gb - which apparently I had exceeded). This mix-up has not been fixed.
Perhaps this message exchange can serve as a helpful warning to others, when actual earned space is not correctly shown.
- NancyHi again, Marsie1!
I’m happy to hear that your previous space is still available on your Dropbox account.
As per your deleted files, can you take a look here perhaps and let me know if you’re able to restore them?
Even in case that your account went over-quota at some point, it should still be showing the actual space you have, and not the minimum 2GB, so that’s a bit odd.
If you happen to have any type of screenshots of the message you received, let me know and l’ll take a look for you.
