Forum Discussion

carnoustiegolfer's avatar
carnoustiegolfer
New member | Level 1
6 days ago

Email says I'm out of space and files not syncing, but I have over 500MB left from 2GB.

Got an email saying I'm out of space and asking me to upgrade, now files are not accessible, but account shows space is available, is this a scam to get upgrade fees? Also can't seem to speak to an...
emails
Error Messages
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 days ago

Thanks for posting on our Community about this, carnoustiegolfer! 

It looks like you got this email because your Dropbox account is kind of close to running out of storage (not because it already has).

Did you attempt to upload any files that would exceed the 2GB mark, before you received this email? Have you gotten multiple emails like that, or is it the only one?

Even if your Dropbox account has little or no space left, you should still be able to access your Dropbox files here. 

Let me know when you have more updates.

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