Forum Discussion

carnoustiegolfer's avatar
carnoustiegolfer
New member | Level 1
6 days ago

Email says I'm out of space and files not syncing, but I have over 500MB left from 2GB.

Got an email saying I'm out of space and asking me to upgrade, now files are not accessible, but account shows space is available, is this a scam to get upgrade fees? Also can't seem to speak to an...
emails
Error Messages
Storage space
carnoustiegolfer's avatar
carnoustiegolfer
New member | Level 1
5 days ago

 can't even see what I am buying because of this irritating chat box

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hey carnoustiegolfer, let me jump in here too! 

As far as I understand, you're trying to download content using our website. 

In that case, what is the exact error you're getting? Have you tried using a different browser, in case this is a browser-related issue?

I'm suggesting this, because you should also be able to close our chatbox by clicking the "x" on the top right part, but that isn't visible when viewing your screenshots. 

Can you try an incognito tab too?

Also, in regards to the error on the screenshot you sent my way when trying to open your file locally: is this a file that's set to be available offline, or online-only? Does this happen with all of your files, or some of them?

  • carnoustiegolfer's avatar
    carnoustiegolfer
    New member | Level 1
    5 days ago

    Okay so I have upgraded today to a plus account with 2000 gb and still problems persist.  I am trying to copy files using file explorer from dropbox either onto my c: drive, or onedrive, or onto a 3rd party web based drive and get errors every time. This has only happened in last few days when I got the dropbox full email, which obvs is not now the case since I have upgraded.

    Feeling very disappointed with this product now.

     

    I can copy stuff from onedrive no problem, it is only dropbox that has a fault.  How can I get better support now I am a paying customer

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      Hey carnoustiegolfer, If you're getting this error when trying to copy files from Dropbox to somewhere else, make sure that the files in question are available offline.

      If they're set to "online-only", manually switch them to "available offline" and try again.

      You can find the steps to do this here.

      Let us know how it goes.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!