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Forum Discussion

varrooonn's avatar
varrooonn
Explorer | Level 4
5 years ago

Extra 25 gb not popping up

hello,
I got a new computer, with which an offer of extra 25 gb in dropbox was included.  
I signed up for that, but the extra space isn't reflecting in my settings...

Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

     

    I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

     

    I hope this helps!

    • varrooonn's avatar
      varrooonn
      Explorer | Level 4
      5 years ago

      I did not get a verification as I signed up through google...

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey there varrooonn!

         

        Can you just confirm for me which promotion you received the pop up for? Is this a HP computer?

         

        Also, was the Dropbox app pre-loaded on your device?

         

        Let me know - thanks!

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