Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Angela I.2's avatar
Angela I.2
New member | Level 1
9 years ago

files from unsynced folders still appear on my hard drive

I have a business account and share folders with colleagues that are full of many large documents. To save space on my hard drive, I've unsynced the folders I share with them. However, I didn't do th...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago

There is an instruction via dropbox that says not to unsync until the folder has fully synced. ... This instruction seems a little illogical

That is referring to a folder that you've added to your local Dropbox, not one that's downloading to the computer from Dropbox.

Imagine this... You have a large folder on another drive that you want to archive to Dropbox. You move that folder into Dropbox so it will sync to the cloud. While it's still syncing, you go into Selective Sync and uncheck that folder so that it will be removed locally. Dropbox IMMEDIATELY removes the local folder before syncing has completed. You just lost the bulk of that folder as it was deleted before Dropbox could finish uploading it to the cloud.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!