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Forum Discussion

menaralf's avatar
menaralf
Helpful | Level 6
2 years ago

force to upgrade...

Something that I unfortunately can not understand! My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade! I find this is unfair, and I am...
Quota
Storage space
  • menaralf's avatar
    menaralf
    2 years ago

    1. uninstall

    2. Delete all directories with "Dropbox"

    3. reinstall with a new email address.

    At the moment it's ok!!!!

menaralf's avatar
menaralf
Helpful | Level 6

What do you mean with this??? Nothing is there! It's empty. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
menaralf wrote:

What do you mean with this??? Nothing is there! It's empty. 

People that have this issue usually have files being backed up, which also takes space in their account. I was telling you to check your Backups page for any files you were unaware of.

 

What does your Plan page show for your usage? If possible, take a screenshot, being sure to mask any private information.

  • menaralf's avatar
    menaralf
    Helpful | Level 6
    2 years ago

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey menaralf, can you let us know where you saw that your Dropbox is full?

       

      Did you get some kind of email, or a pop-up notification? A screenshot would also be helpful.

      • menaralf's avatar
        menaralf
        Helpful | Level 6
        2 years ago

        I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?

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