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Forum Discussion

John W.87's avatar
John W.87
New member | Level 2
7 years ago

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results
File access
Quota
Shared Folders
Storage space
  • Rich's avatar
    Rich
    7 years ago

    Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

     

    If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

     

    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey @dreampainter, thanks for posting to the Dropbox Community.

 

Can you go to this page, and let me know if you have any issues accessing your files?

dreampainter's avatar
dreampainter
Helpful | Level 5
3 months ago
That link took me to the same page where it tells me I'm out of space and to buy more storage. Pls send me another solution. Many thanks.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 months ago
    dreampainter wrote:
    That link took me to the same page where it tells me I'm out of space and to buy more storage.

    Can you provide a screenshot of the full page that you're seeing? Be sure to mask any private information.

    • dreampainter's avatar
      dreampainter
      Helpful | Level 5
      3 months ago
      There's no way to attach a pic. I've deleted heaps, so there should be a reduction in space used. But the error message is exactly the same, that I've used 103%, that I need more storage, but no way to access Dropbox to delete stuff to get more storage. Mad. There must be a way.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey @dreampainter, let me also jump in here! 

         

        You should be able to attach a screenshot by clicking the camera-like icon when trying to reply back to us. 

         

        I'd love to have a visual of what your plan page reports, in order for us to better understand what's taking up space in your account. 

         

        Keep me posted!

About Storage Space

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