Forum Discussion

New member | Level 2

2 years ago

how to reset/format my dropbox storage

Hi, i encounter a problem with my Dropbox, its shows that it's 84% full although i deleted all my Dropbox context by the WEB interface. in order to resolve the issue - i did the following, w/o a ...

New member | Level 2

2 years ago

empty

yaron72

New member | Level 2

2 years ago

its seems to me that all is empty

and still its shows that there are lots of content in my dropbox

Megan
Dropbox Staff
2 years ago
Hey yaron72! I hope you’re doing well.

Can you please make sure to check and follow all the steps Emmet has provided here?

If the issue persists after that, please let me know.
- yaron72
  New member | Level 2
  2 years ago
  Hi Megan,
  1st thanks a lot for your response.
  i did all and still no luck 😞
  also, i deleted all the folders in the Dropbox via the WEB API
  please see all screenshots
  
  all files
  
  photos
  
  shared
  
  deleted files
  
  backup folder
  
  please advise
  -yaron
- yaron72
  New member | Level 2
  2 years ago
  Hi Megan,
  another thing - if i can reset/format my dropbox in order to resolve this issue - thats OK by me
  all my data is backed up and safe.
  -yaron
  - Megan
    Dropbox Staff
    2 years ago
    No worries, yaron72!
    
    Can I send you an email, in order for us to have a closer look into this, please?