You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jkellymdmph's avatar
jkellymdmph
New member | Level 2
3 months ago

I cannot access my backups to delete them and continue using my account

I used dropbox mostly to share files between my iPhone and laptop or PC.  When the suggestion was emailed me to back up all my files in my account, I had thought "Why not?"  I soon found out that my ...
Account Access
Dropbox Backup
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey jkellymdmph, thanks for joining the Dropbox Community.

 

Allow me to start by saying that a Dropbox account can only be associated with one email address, so there's no way that your two addresses are linked to one Dropbox account.

 

Regarding your backups, are you able to see and access them here?

 

If not, can you login to Dropbox with your other email address, to see if you can find your backups there?

 

Let me know what you find.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!