I claimed the Seagate promotion, but I don't see more space on my Dropbox account.

Question

seagate claimed that it had a 6-month free trial Dropbox, so I claimed and put my credit card it doesn't work. someone please help me. even I got notified with an email that i got 6 months free from dropdown but when I open the account it shows that my storage is full

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Nancy · Answer

Hey bharathpabba! Thanks for posting on our Community today.
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If I understand correctly, you’re referring to this promotion, right? Did you follow all the steps mentioned in the Help Center article to claim the space?
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The message that you received by Dropbox, was it sent to the same email address you see linked to your Dropbox account?&nbsp;
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Can you send me a screenshot of the confirmation email, while hiding your personal email address?&nbsp;
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Let me know when you’re ready.

bharathpabba · Answer

Hi&nbsp;Nancy&nbsp; Here is the email screenshot I received to the email address I've logged in also I blurred the email address, but the email address is same as the dropbox account. Pls find the email attached.&nbsp;&nbsp;also on my subscriptions page I see it this way like I'll be charged 78$.&nbsp;&nbsp;

Mark · Answer

Hi&nbsp;bharathpabba&nbsp;
Dropbox backup is a different product to sync. What you are seeing in that quota field refers to Dropbox syncing. Backup is totally separate at www.dropbox.com/backup.&nbsp;
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The Backup plan does not increase your quota at all.&nbsp;