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Forum Discussion
I did not get the 25GB storage from the Asus promotion
Hi community,
after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.
Is there a way to still redeem the promotion? What did I do wrong?
Thanks in advance and best regards,
Jan
- Daphne
Dropbox Staff
Hi StPokal, thanks for reaching out!
Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?
If you haven't already, please check out this article to see if any of the info there helps.
Let me know what you find!
Hi @Daphne,
I received the message that I was eligible when my notebook automatically started installing MyAsus. I was offered to login with my existing account instead of registering a new one. So I logged in but after that nothing ever happend and neither was I notified that i got more storage nor did I get it. I didn't have a Dropbox app installed on my device before I got the message and after login in during the installation process of My Asus I had a Dropbox app running.
I read the article and did everything as was posted. Since I got the message about the promotion I figured I would be eligible and wouldn't know why I wouldn't be.
Looking forward to your feedback,
StPokal
I bought two new ASUS laptops. Both were suppose to come with a 25gb promotion for one year.
I followed the instructions (as it was part of the initial computer set up, installing programs, updating etc) signed up for a new account (I have not had dropbox ever) installed on my computer, signed in etc. Yet, it says I only have 2gb of space. I have read some other articles about this with other computer brands but the steps they list are not helpful. I still can't get the space or see the promotion anywhere.
Furthermore, I opted to skip this step with the second laptop (my daughters) and I've tried to go back in and see if it works on hers but now I cannot find it. It was a step in the initial windows setup so have I lost it on her computer as well? I've tried restarting the set up wizard, looking at dropbox, searching the computer for file tags but nothing.
In terms of the other articles, I have no avatar in the top corner - my name appears in the bottom left. When i click it there is no "settings" only preferences, teams and help. I've looked through the preferences with no luck, please help!
After buying a new Asus laptop which promised me one year free with 25GB Dropbox, for registering. I signed in with my already existing Dropbox account but the 25GB never showed. Dropbox is still installed and I didn't do anything else.
Is there a way to still redeem the promotion? What did I do wrong?
Thanks in advance and best regards,
Antonio Q
- Mark
Super User II
Now, yes I completed 2 remaining steps: read the Dropbox tutorial and add a new share (I had already many folders shared...). What's next?
- Hi Dropbox
I have the same problem, just bought a new ASUS laptop and signed in with me existing Dropbox account but didn’t get the 25GB free space.
Please look into fixing this. My username is [email removed as per Community Guidelines]
Please contact me via email. I tried to redeem the 25GB promotion for my ASUS laptop.
I clicked "claim space" button underthe ASUS app. The button then showed "installing", but nothing was installed.I do not have any dropbox installation in my laptop.
Could anyone advise?
- Hannah
Hey bertram, thanks for reaching out.
I just moved your post to this relevant thread.
Have you perhaps taken a look at this article, to see if you meet the criteria to redeem the promotional space?
If so, get back to us and we can send you an email, so we can look into it internally.
Thanks!
Yes, I have read it before posting the question
Hi,
I have the same issue, when I click "Get it now" in the MyASUS app to claim the offer, it says "Installing..." and then after a while it returns back. Is it possible that I could receive assistance with this issue.
Many Thanks.
Hi, I have exactly the same issue. I click "Get it now" in the MyASUS app to claim the offer, it says "Installing..." and then after a while it returns back. Can you please help?
I recently tried to claim my free space with my Asus laptop and I didn't get the additional space... Only 2gb.
i have a new laptop with myasus installed, i tried many times to install Dropbox from inside MyASUS -- to claim the 25gb promo -- but it just wont install?
i also tried resetting windows, making a new user account and installing Dropbox from the Dropbox website ---- it does install but i can't claim the 25gb 1 year promo that way? i also tried clicking the claim button from MyASUS after manually installing dropbox but still nothing happens.Any help?
