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conchimnon's avatar
conchimnon
Explorer | Level 3
5 months ago

I keep getting this warning email, why?

Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday. "Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!" .... "Not...
Notifications
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey conchimnon - sorry to hear about this.

 

Can you please let us know what's reported in your plan tab in regards to your account's quota?

 

Also, do you see any unsubscribe button within the emails you're getting about this?

 

Any additional information or screenshots are more than welcome!

  • conchimnon's avatar
    conchimnon
    Explorer | Level 3
    5 months ago

    Dear Walter,

     

    Thanks for the reply,

     

    Please check the photos below to find out the situation.

     

    Sorry for my bad English and technology.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the additional information and the screenshots too conchimnon 

       

      May I ask how many times you've received this email notification so far?

       

      Also, is it possible that you were closer to your account's quota limit at that point? 

      • conchimnon's avatar
        conchimnon
        Explorer | Level 3
        5 months ago
        Hello Walter,

        I just checked email and found that such email send from Oct 18, and then continue on Oct 19, 20.

        I dont change any files during the latest month.

        So I am afraid that something went wrong.

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