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isaacThaler's avatar
isaacThaler
Explorer | Level 3
5 months ago

I'm presented with an option to upgrade my Dropbox account, but it's not nearly full.

Opening dropbox, I am presented with options to upgrade my storage because my dropbox is full when i is nearly empty. Why?
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
isaacThaler wrote:

Opening dropbox, I am presented with options to upgrade my storage because my dropbox is full when i is nearly empty. Why?

Are you sure? Have you checked your Backups page? What does Dropbox report for your usage on your Plan page? Provide a screenshot if you can. It should look like this:

 

 

 

 

isaacThaler's avatar
isaacThaler
Explorer | Level 3
5 months ago

Thank you for your response. What I saw is that Dropbox listed the backup on my local USB. I have tried to delete them and it does not seem to work. As far as I can see, there are no backup files in the Dropbox site. I checked again. The content of the files in my Dropbox is 26.2 MB. That all. Looking forward to some help. Thanks

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    isaacThaler wrote:

    What I saw is that Dropbox listed the backup on my local USB. ... As far as I can see, there are no backup files in the Dropbox site.

    Are you saying that there's a backup of a USB drive listed on your Backups page, or that you think Dropbox is including a backup that you have stored on a USB drive in the space calculations?

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