Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

MarkPickworth's avatar
MarkPickworth
New member | Level 1
5 days ago

I'm supposed to have a year free 25GB with my new HP purchase, but I don't see the space.

I'm supposed to have a year free 25GB with my new HP purchase
desktop
Storage space
Windows
MarkPickworth's avatar
MarkPickworth
New member | Level 1
4 days ago

I was using my old laptop to get some things ready to transfer, and the message came up to login to access the offer, but I couldn't. When I logged in on my new laptop, I could access the app and my account but not the offer. I think it was automatically accepted on my old machine that I am not even going to use, and can't access anyway

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey from me too MarkPickworth - thanks for additional information.

    May we reach out via email to have a further look internally at this point?

    • MarkPickworth's avatar
      MarkPickworth
      New member | Level 1
      4 days ago

      That would be great Walter .Thanks

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 days ago

        Hey from me as well, MarkPickworth!

        I just sent you an email, so we'll continue investigating there.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!