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Solved
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Plan pages shows using 2.76 GB of 4.25 GB storage.
There are NO files, NO shared folders, NO backups, No deleted files, No Deleted backups. I've deleted the cache, rebooted the computer, deleted the dropbox app.
What is taking 2.76 GB of storage? it is currently NOT set up to sync to any computer or phone.
Help
PC
Hannah
Dropbox Staff
Dropbox StaffHey everyone, thanks for coming to the Dropbox Community with this.
Except for PC_Indiana, who's already checked, can you also look into whether you have any shared folders that might be taking up your space?
You can check this in the plan tab of your account settings.
Or perhaps you have backup enabled.
Let me know what you find.
As for you, PC_Indiana, have you perhaps tried contacting our support team about this? If so, can you give me the ticket number of your communication?
Hannah my options on that link are chatbot and community, how does one open a ticket, doesn't seem like that's even an option.
Thanks
pc_Indiana
- Hannah
No worries! Do you mind if I send you an email, so we can look into this internally?
no problem, I assume you have my email address
Thanks for your help.
I have the same problem, I have almost removed everything from the account, but it says I've exceeded the available space and I can't add anything to it. I've checked the shared files, removed ones, still it doesn't work.
- Megan
Hey Kephasbass, welcome to our Community!
Have you also checked your Backups page? What do you see there?
Let me know more, and we'll go from there.
Hello,
I have a Dropbox Basic account. I recently started a new job where a colleague shared a large number of files with me. The total size of the folder she shared is about 500MB. Due to her share, my account went over the quota of 2GB. I cleared out about 1 GB of my Dropbox files in one go in order to reduce my usage. So now the entire folder in my Dropbox account is 780MB which is well within the Basic limit.
However, Dropbox keeps saying that my account is full and won't sync. It says the same on my iphone Dropbox app. The fact that I moved a large amount of data out of Dropbox in one go seems to have confused it.
I am on a Mac, I de-installed the Dropbox app on my computer and re-installed it, restarted my machine, and made sure there were no folders in the cache and no backups. Dropbox still says my account is full. How do I fix this? It is incredibly frustrating not to be able to ask someone at Dropbox, but I hope someone can help here. Thank you!
