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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hi! My dropbox is refusing to sync on the grounds that I have about 6.5gb of data on it (I have the free plan). Trouble is, I don't. I've checked and I have 9.01mb of data, including shared folders. I've also recently done some runs through my data deleting things, and it still says I'm at 6.5gb. Does anyone know what's going on? I've tried following the advice on this article...
...but all the instructions seem to be either for Mac (I'm on PC) or for an older version of dropbox, as, for example, my app has no dropbox icon that I can see.
I really like dropbox and want to keep using it, and I'd even consider upgrading if I knew why my files were taking up more space than they look like, but I don't want to resolve this just by upgrading because I don't want to pay for a glitchy system.
Thanks!
- Hannah
Dropbox Staff
Hey ElectricWhelk, I moved your post to this relevant thread, so you can take a look at the info posted here.
Is it possible that you enabled our backup feature and your space is being taken up by backups?
You can check that here.
Hi Hannah
Thanks - there is nothing in my backups folder. As per the advice a bit further up in this thread I also checked my homepage and sharing tab; the former had no files that I hadn't accounted for while checking out my data usage, while the latter had a couple which I thought I'd removed myself from; however, they weren't very large and after removing myself from them the amount of storage I am using does not seem to have changed.
Any other thoughts?
Did you follow the link Hannah sent or access your backups info from your account management hub? I went through the hub at first, and it didn’t show me the same information as the link Hannah supplied. When I followed the link, it was instantly apparent I had backed up files I didn’t realize, from external HD attempting to back itself up during Mac migration process while I set up my new computer. Hope you can get it worked out, I know it’s frustrating.
