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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come?
Megan
Dropbox Staff
Dropbox StaffHi LoraL, thank you for your patience!
It'll be of great help if you let us send you an email, in order for us to have a closer look into this?
Do I have your okay, in order to reach out?
Let me know!
Megan,
It's been several month because I have not needed to use Dropbox.
My account says that I'm WAY over the limit of my plan (2GB). It says that I am using 77 GB of space. I know that that figure is a huge error. I'm certain that the documents I have in storage are well below 2GB.
Could this be because there have been multiple replicating backups? How can I get access to the documents in storage to confirm or deny that the 77 GB is an error?
Yikesman08
- Walter
Hey Spike Mullin, sorry to jump in here, but could you let us know if you can find any backups that might be taking up quota in your backups page?
- Walter
Thanks for clarifying that for me Fullenlove
In this case, you can delete your backups to make up space on your account, if you no longer need them backed up in Dropbox that is.
- I’ve deleted all those file but still full.
