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Who_am_I's avatar
Who_am_I
Explorer | Level 4
4 months ago

I've sent an invitation to someone to join Dropbox, but they haven't received my email. Any ideas?

I invited someone to join dropbox by adding their email. But they have not received the email. I double checked the email and it is correct. I wanted to invite so we could both receive more space....
emails
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Who_am_I, thanks for posting on our forum about this. 

 

If I get this right, you sent them a referral, correct? 

 

Have they also checked their spam folder? Other than that, they can add no-reply@dropbox.com to their email contacts.

 

If this doesn’t help either, is it possible they’re checking the wrong email address?

 

Let me know what you find and we’ll go from there.

Who_am_I's avatar
Who_am_I
Explorer | Level 4
4 months ago

Thank you Nancy for replying.

 

Yes it was a referral invite. And email address is correct.

 

I have found out that I did referral invite this person many years ago, but tis person did not sign up then with Dropbox.  I asked person to try and find out if he did have an account by using "remind me of my password", but nothing was sent back to his email, indicating that the account appears not to have been created.

 

Also checked his spam, and it was not there.

 

Not sure now what else to do.

 

Thanks

 

    • Who_am_I's avatar
      Who_am_I
      Explorer | Level 4
      4 months ago

      Hi Mark

      I did this. I forwarded the link and the account was created using this link.

      I should have received a notification to say that a new person who I referred has created a new account, and I should have received extra storage. But have not received any notification.

      How can I check if I was credit with extra space?

      Thanks

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