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Who_am_I's avatar
Who_am_I
Explorer | Level 4
4 months ago

I've sent an invitation to someone to join Dropbox, but they haven't received my email. Any ideas?

I invited someone to join dropbox by adding their email. But they have not received the email. I double checked the email and it is correct. I wanted to invite so we could both receive more space....
emails
Referrals
Storage space
Who_am_I's avatar
Who_am_I
Explorer | Level 4

Thank you Nancy for replying.

 

Yes it was a referral invite. And email address is correct.

 

I have found out that I did referral invite this person many years ago, but tis person did not sign up then with Dropbox.  I asked person to try and find out if he did have an account by using "remind me of my password", but nothing was sent back to his email, indicating that the account appears not to have been created.

 

Also checked his spam, and it was not there.

 

Not sure now what else to do.

 

Thanks

 

  • Who_am_I's avatar
    Who_am_I
    Explorer | Level 4
    4 months ago

    Hi Mark

    I did this. I forwarded the link and the account was created using this link.

    I should have received a notification to say that a new person who I referred has created a new account, and I should have received extra storage. But have not received any notification.

    How can I check if I was credit with extra space?

    Thanks

      • Who_am_I's avatar
        Who_am_I
        Explorer | Level 4
        4 months ago

        Thank you.

        Yes I saw in my account, in the "refer a friend" section that the invitee's email address is shown, with a status showing "Waiting for email verification".

        I know for a fact that the invitee has created an account based on my referral link, and had downloaded the desktop version and has successfully logged in.

         

        So, I think, because the status has not changed to "completed", both myself and the invitee have not been credited with extra space.

         

        So any further thoughts?

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