We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Star B.'s avatar
Star B.
Explorer | Level 4
3 years ago

I've sent too many referral emails.

I saw that someone else asked this same question and you guys officer to email him directly. But that didn't put the answer on here so I still don't know why I can't send my friend a referral.  I got...
Error Messages
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hi Star B. - thanks for posting on  our Community.

There's indeed a limit to how much referral space you can earn which is 16 GB if you're on the Basic plan while it gets doubled if you're on the Plus, Family, or Professional one. 

I hope this helps to some extent. 
Star B.'s avatar
Star B.
Explorer | Level 4
3 years ago

A limit as to how much free space we can earn, fine. But why not allow us to refer someone and just stop giving us free space?  Do they not want more people to join Dropbox?  Just let us refer and let us know we will no longer get credit/space. I don't care about the extra space, I just wanted to refer a friend. I wasn't even able to share a folder with her!  It told me to try again in 24 hours!  That's crazy! Up until this point I really loved Dropbox but I'm stumped that I cannot actively use the service once I've referred too many friends.  Seriously considering moving on to something else. Not that they'd care, anyway. I'm not going to "upgrade" and pay when I don't use it that much. I have plenty of space for what I use. Occasionally I share a folder with a friend and let them see pictures or what have you. Then delete all the stuff that was in the folder when we've all seen it. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi Star B., how are you doing today? 

    Just to clarify a bit more on your situation: do you get the error when trying to send a new referral, or does this happen with shared folders too? 

    Let me know more, thanks. 
    • Star B.'s avatar
      Star B.
      Explorer | Level 4
      3 years ago

      I got the error when trying to refer a friend.  And then also got a similar error when just trying to share a folder with the same friend. For the folder sharing, it just said to try 24 hours later because I had shared too much but I hadn't shared anything at that point for months! I guess the usefulness of Dropbox has reached it's end. 😞

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        That usually happens if you get reported for spam Star B. or its deemed you are sending it to people who you dont know. 

         

        You can still send a referral link yourself via your own email

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!