We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Star B.'s avatar
Star B.
Explorer | Level 4
3 years ago

I've sent too many referral emails.

I saw that someone else asked this same question and you guys officer to email him directly. But that didn't put the answer on here so I still don't know why I can't send my friend a referral.  I got...
Error Messages
Referrals
Storage space
frosoc's avatar
frosoc
Explorer | Level 3
3 years ago

Hi everyone,

I want to invite some friends through the option: Refer a friend, but when I add an email it comes up with the error: You've sent too many referral emails. Please contact support for assistance.

 

I used that option many years ago and I only received 500MB. Why I cannot use it anymore?

 

Thank you in advance!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey frosoc, happy Monday! 

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there. Enjoy!

    • IMExperts's avatar
      IMExperts
      Helpful | Level 5
      2 years ago

      I am facing the same issue as well, could you please look into it? I've a website where people can register. I just wanted to send them an invite but after a few hundred invites I started to get an error. You've sent too many referral emails. Please contact support for assistance.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey IMExperts, welcome to our Community!

        Could you let me know how many referrals you’ve sent out to friends and family in total? 

        The reason I ask is because, users can send up to 32 referrals to users in total, and if you exceed this limit, you won’t be able to send any more referrals.

        Let me know if this is the case or not & I’ll try my best to further advise from there.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!