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Forum Discussion

Andrey Triguba's avatar
Andrey Triguba
New member | Level 2
3 years ago

More space for free for Ukraine citizen

I'm from Ukraine. My country is under war. Can you give me more space for free for one or few years? My account is registered to:  [removed per the Community's Guidelines]
Quota
Storage space
Andrii_H's avatar
Andrii_H
Explorer | Level 4

Hello. I am dropbox customer from Ukraine and 08.30.22 I've received email regarding "payment relief for all customers based in Ukraine for up to six months" and that i am qualified for this program. 

On 23.09.22 I've got an email regarding my account been downgraded. 

Can you please tell me if my account is still qualified for that payment relief program or it has been cancelled?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Andrii_H, thanks for posting on our Community and happy Monday!

 

Would it be OK if we reach out via email to have a further look into this matter internally?

  • Andrii_H's avatar
    Andrii_H
    Explorer | Level 4
    3 years ago

    Hello @Walter, sure. Just reach me out with my email. Thank you.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the cooperation Andrii_H - you've got :envelope:

       

      Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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