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Forum Discussion
My account is full even after deleting my files
Hello,
Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?
Thank you.
Have you checked www.dropbox.com/backups to see if thats using up the quota?
Note as well that deleted items do not use up your quota so deleting them has no impact
Rich
Super User II
Super User II
Lanaex wrote:
Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?
The support options vary based on your account level. All the support options available to you are shown on the Support page. If you have a Basic account, you're limited to the self help options such as the chat bot, help center articles or posting here. Higher plans have access to other options such as live chat or phone support.
What problem are you having?
Thank you! My problem is that my dropbox was full, but I deleted almost everything (deleted and permanently deleted on the website), and I still get the message that my dropbox is full and I can not synchronise the few remaining spreadsheets on my two computers...
- Mark
Have you checked www.dropbox.com/backups to see if thats using up the quota?
Note as well that deleted items do not use up your quota so deleting them has no impact
Yes, thank you very much! It was the backup that was eating space.
